Classified AdsJob Description
ConvergeOne is seeking a City of San Francisco approved Local Business Enterprise to be included as a subcontractor as part of our response to the City of San Francisco’s Request for Proposals for Telecommunications Support Services. RFP# DT2018-04.
Below outlines the role and services we are looking to obtain from a certified LBE. If you can please reach out directly to Adam Eisenberg at 818-445-9142 or aeisenberg@convergeone.com if you are interested in partnering with ConvergeOne.
Job Title: Field Service Technician – Service Desk
Summary The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with the Network Operations Center and Service Desk Supervisors for any un-solved issue and follow escalation process.
Essential Functions · Ensures exceptional client satisfaction is consistently delivered and maintained · Responds to customer requests for on-site install/repair and performs scheduled maintenance of equipment to high standards and to the satisfaction of customers · Prepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location · Reads topologies, technical documentation etc. to assist with troubleshooting and/or diagnostics · Diagnoses/troubleshoots end-point computer-based and peripherals’ issues · Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues · Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary · Troubleshoots and supports 3rd party software and applications · Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items) · Adheres to procedures and safety requirements as appropriate Additional Specific Duties and Responsibilities · Performs Server Room Rack and Stack
Required Qualifications
Desired/Preferred Qualifications · CompTIA A+ and/or CompTIA Server+ Certificate · Problem analysis and problem-solving · High stress tolerance
Job Location:
ConvergeOne is seeking a City of San Francisco approved Local Business Enterprise to be included as a subcontractor as part of our response to the City of San Francisco’s Request for Proposals for Telecommunications Support Services. RFP# DT2018-04. Email To Friend« Go Back |
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